Returns

Standard Rope Products

All orders are thoroughly checked before leaving our premises. On receipt of your order please check the items as soon as possible. If the item is damaged or not as per your original order please contact us within 7 days on 01326 375 482

Please do not return an order to us without contacting us first.

Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.

Bespoke Rope & Wire Products

We are sorry but we are unable to accept back bespoke rope and wire work that has been made specifically for you. 

Returns Delivery

We recommend that you send your order back to us using either a tracked delivery service or proof of posting as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Rope Warehouse
Mylor Yacht Harbour
Falmouth
TR11 5UF

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

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